.

Terms & Conditions


By using this website you agree to our terms and conditions as below.

REGISTERED ADDRESS:
Willow Beauty Products Limited registered address is Willow Beauty Products, Pennington House, Lymington, SO41 8AA.
Company Registration Number: 05624859

PRICING & VAT:
All prices shown on the site are inclusive of UK VAT. The prices shown do not include delivery charge, this will be added when appropriate.

DESCRIPTIONS & IMAGES:
The descriptions and images shown on this site are given in good faith and are as accurate as possible. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.

RESELLING:
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Only authorised partners, designated by Willow Beauty Products Ltd, may sell our products.

ORDERING ONLINE:
Our e-commerce website will allow you to place orders online. Once you have submitted your order you shall receive a confirmation email. We aim to dispatch your products quickly and efficiently trying to ensure that you receive them in a timely fashion, depending on the delivery choice selected. However, during busy periods we cannot guarantee delivery dates.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

Payment can be made using debit cards, credit cards, or through PayPal.

 

RETURNS & REFUNDS
Returns and refunds shall be allowed if Willow Organic Beauty receives the products back within 14 days of shipping to the client.

The items must be returned in the same condition they were received in. Should items be returned damaged or in an unfit condition for resale then Willow Organic Beauty reserves the right to withold the refund amount.

All returns should include a note with an explaination of reason for the return, full name, address, telephone number, and order number of the original purchase. Customers will be required to pay for the return postage and it is recommended that they retain proof of postage

Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.

OTHER RETURNS 

If the products are faulty, damaged in transport or mis-described, please return the products to us as soon as possible.

All returns should include a note with an explaination of reason for the return, full name, address, telephone number, and order number of the original purchase. Customers will be required to pay for the return postage, but this will be refunded along with the order value for any faulty, damaged or mis-described products. Please retain proof of postage. 

We will examine the returned products and notify you of your refund via e-mail. We will process the refund within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described product.

Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.


LIABILITY:

THE SITE IS PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-SITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY SITES; (f) ANY INACCURACIES, OMISSIONS OR MISLEADING, FALSE OR DECEPTIVE STATEMENT IN THE CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED STERLING, AS APPLICABLE. BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

COMPLAINTS:
Should you wish to inform us of a complaint please email sales@willowbeautyproducts.co.uk or write to Willow Beauty Products, Pennington House, Lymington, SO41 8AA

GENERAL INFORMATION:
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site.