Refund policy

Returns and refunds shall be allowed if Willow Organic Beauty receives the products back within 14 days of shipping to the client.

The items must be returned in the same condition they were received in. Should items be returned damaged or in an unfit condition for resale then Willow Organic Beauty reserves the right to withold the refund amount.

All returns should include a note with an explanation of reason for the return, full name, address, telephone number, and order number of the original purchase. Customers will be required to pay for the return postage and it is recommended that they retain proof of postage

Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.

OTHER RETURNS 

If the products are faulty, damaged in transport or mis-described, please return the products to us as soon as possible.

All returns should include a note with an explaination of reason for the return, full name, address, telephone number, and order number of the original purchase. Customers will be required to pay for the return postage, but this will be refunded along with the order value for any faulty, damaged or mis-described products. Please retain proof of postage. 

We will examine the returned products to verify that they are faulty and if we find this to be correct we will notify you of your refund via e-mail. We will process the refund within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described product.

Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.